The World Series
The professional baseball season is 162 games and as many as 19 games in the playoffs so you can just feel the relief through the happiness of the team [...]
Techno Fail
Traditional thinking is that technology makes things faster and better, right? Not always. For example, just yesterday I was trying to have some workbooks printed at a national chain [...]
You Are What You Pay For
Working with organizations all over the country, I find that common sense is not always common practice. One great example is that while so many health care organizations claim [...]
Patient Math
Jack goes to the doctor. He pays his $50 co/pay for the visit. He assumes that the visit must cost about $300 total though he doesn’t really know. The [...]
Healthcare, Handoffs, and the Ogori Cafe
There was an amazing place in Kashiwa, Japan for a time, that was part cafe, part performance art, and part experiment in human nature and generosity. The Ogori Cafe [...]
Bond … Nurse Bond.
James Bond, famously, has a license to kill. His government has told him that in service to the Queen, it is understood that he will sometimes have to kill [...]