Employee Engagement

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Your Rude Employees Can Be The Secret To Culture Change

2018-12-08T21:41:21-05:00July 12, 2018|Tags: , , , |

A few years ago, I called a senior level client and was surprised to hear her answer the call herself. Usually, her administrative assistant answered all calls. She later [...]

Showing Kindness and Gratitude In A Team Meeting – Here’s How We Do It

2018-12-08T22:30:20-05:00November 21, 2017|Tags: , , , |

Like many of you, I hold regular staff meetings with my team. The agenda is usually jam-packed with follow-up items and project updates. But before we get to the [...]

Article: Mystery Shopping 2.0: The Pride Audit

2018-10-16T14:57:14-04:00September 1, 2017|Tags: , , , , |

There aren’t any quick fixes when it comes to transforming an organizational culture to create better patient or customer experiences. But there are a few tools that, when implemented, [...]

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