Healthcare Executive Podcast: An Interview With Jake Poore
On this episode of the American College of Healthcare Executives Podcast, host Chris Corragio interviews ILS President and Chief Experience Officer Jake Poore to discuss how to create a blueprint for delivering a world-class experience to patients and employees.
In this podcast, Chris and Jake talk about:
Elevating the Patient Experience in the age of social media
Building a workforce committed to the brand promise
And, the close link between patient and employee satisfaction.