How To Shift To A Language of Kindness
I believe the most dangerous phrase in any language — the one that will absolutely derail any plans to improve the patient experience — is this one: Because we’ve [...]
Human Kindness Elevates the Human Side of Healthcare
We've all seen videos on social media that go viral with stories about people performing random acts of kindnesses. And they always make us smile, or sometimes cry. But [...]
Our Monthly Roundup of PX In the News – July 10, 2019
TOP 5 PX news stories this month: What Does It Take To Create DISNEY MAGIC? What Doctors Wear Really Does Matter To Patients Who's Telling YOUR story? And more! [...]
A Master Class In Storytelling
Thomas Edison is believed to have said, “Genius is one percent inspiration and 99 percent perspiration.” The idea is that great ideas coupled with hard work is the key [...]
Welcome. Now, Go Away!
Welcome. Now, Go Away! (The Subtle And Not So Subtle Signs We Send) We all want to feel like we belong. Like we’re welcomed and not rejected. It’s a [...]
The Values That Make Disney, Disney
Two of the key drivers at Disney are cleanliness and friendliness. Despite having the most incredible rides, attractions and shows, the two things guests frequently say “wow’d” them was [...]