Healthcare Car Lot
A post by ILS team member, Eric Kidwell: One of the things that makes healthcare so different from anything other business is that very few people are competing on [...]
Coffee Talk
Sometimes a very simple thing can show empathy and caring in a way that feels small but is really important. For example, I was at a Panera Bread in [...]
The World Series
The professional baseball season is 162 games and as many as 19 games in the playoffs so you can just feel the relief through the happiness of the team [...]
Techno Fail
Traditional thinking is that technology makes things faster and better, right? Not always. For example, just yesterday I was trying to have some workbooks printed at a national chain [...]
You Are What You Pay For
Working with organizations all over the country, I find that common sense is not always common practice. One great example is that while so many health care organizations claim [...]
Famous For Fifteen Minutes
Andy Warhol’s most famous quote is, “In the future, everyone will be famous for 15 minutes.” I think he might think it was ironic that he is partly famous [...]