Does “La Quinta” Mean ‘The Rude’
A post by ILS team member Eric Kidwell: I travel almost every week and sometimes there are problems that seem to create themselves. Staying at a La Quinta in [...]
Effectively Using Mixed Social Media Comments To Gain Raving Fans and Loyal Customers
At Integrated Loyalty Systems, our mission is to help our clients create cultures that are truly patient driven. One of our clients is Rochester General Hospital (RGH), and Doug Della [...]
The Power of a 10-Second Phone Call
In each step of every customer experience there is both the business need and also an emotional need. Does your company address both? What impact does it make on [...]