Bond … Nurse Bond.
James Bond, famously, has a license to kill. His government has told him that in service to the Queen, it is understood that he will sometimes have to kill [...]
What’s In A Name
A post by ILS team member Eric Kidwell: My local Chick-Fil-A has recently started asking for a name to go with your order at the drive thru. The first [...]
Healthcare Design Magazine | Former Disney Exec Talks About Creating An Ideal Patient Experience
Healthcare Design Magazine | Former Disney Exec Talks About Creating The Ideal Patient Experience Sharing some of the lessons he learned during his time working at The Walt Disney Co., [...]
Effectively Using Mixed Social Media Comments To Gain Raving Fans and Loyal Customers
At Integrated Loyalty Systems, our mission is to help our clients create cultures that are truly patient driven. One of our clients is Rochester General Hospital (RGH), and Doug Della [...]
The Power of a 10-Second Phone Call
In each step of every customer experience there is both the business need and also an emotional need. Does your company address both? What impact does it make on [...]
Take Care Of Those Who Are Taking Care Of You!
My good friend Robert recently visited me in Orlando from Chicago, IL. He told me of the outstanding service he received during his Orlando-bound flight, from an airline not [...]