What would your patients, customers, and employees say about your organization? Whatever it is, that is your organization's "story." In this issue, Jake talks about the importance of intentionally telling [...]
A Must-Watch Video On Empathy Empathy. It's one of those things you have to see in action in order to better understand what it means and what it looks [...]
Delivering On The Promise Of Your Brand | UK Publication: Management In Healthcare by Jake Poore What if every employee, physician and volunteer in an organisation actually knew the [...]
Not Everyone Is Off On Thanksgiving Last year, shortly after we finished our Christmas feast, the pipe under our sink cracked and we were without water. We knew the [...]
TOP 5 PX news stories this month: The Most Insidious Feature of the Electronic Medical Record Secrets of Internal Customer Service Training and Culture Change And more! READ MORE [...]
The Danger in Calling Doctors and Nurses Superheroes I’m obsessed with the new TV show, “New Amsterdam.” Have you seen it? It takes place at a hospital in New [...]
