Our Magic Formula: Human-Business-Human®
The Magic Formula: Human-Business-Human® One of the easiest and most impactful ways to connect with a customer, patient, or co-worker is to use our technique, “Human-Business-Human®, or HBH. The [...]
Inside Our Latest Newsletter: PX Solutions – Oct 31
In this issue, Jake shares the trick to improving patient experiences – and in the spirit of Halloween, quick fixes are a trick, not a treat! Also, a client [...]
Quick Fixes To Patient Experience Are A Trick – Not A Treat
This time will be different! she says. But it never is. No matter how many times Lucy says she won’t pull the football away, she always does. And it always [...]
Hospital Volunteers (The Furry Ones)
Man’s best friend, right? Well, what about a patient’s best friend? Can a dog bring the same kind of joy, comfort, and happiness to a scared and anxious patient [...]
Loyalty: It’s All About A Feeling
If you don’t think the human side of healthcare matters, just ask a woman why she left her ob/gyn. I can pretty much guarantee it wasn’t because of any clinical [...]
Our Monthly Roundup of PX In the News – Oct 10
TOP 5 PX news stories this month: Storytelling Tips To Make You a Better Leader Atul Gawande: On Checklists, Coaching, and What’s Wrong With Healthcare And more! READ MORE [...]