What’s That Smell?
The other day a city bus drove past me and released a huge cloud of diesel exhaust. I was out for a lunchtime run and wasn’t paying close attention [...]
Our Monthly Roundup of PX In the News – September 12, 2019
TOP 5 PX news stories this month: Are You a Boss or A Leader? Using Patient Satisfaction Kiosks in the Emergency Department Hope Matters And more! " text_transform="" title="" [...]
Remembering September 11
It's hard to believe it's been 18 years since the tragic events of September 11, 2001. So much has changed in the world. I'm sure you remember where you [...]
Your Purpose Is To Provide Great Service
The best way to inspire employees to go above and beyond to create a great experience for customers or patients is to connect them to their PURPOSE. [bctt tweet="When [...]
The Link Between The Fear of Flying and the Patient Experience
ILS Vice President Kwesi Johnson A post by ILS Vice President Kwesi Johnson Do you have a fear of flying? If yes, you’re not alone. Up to [...]
A Warm Welcome That Will Melt Your Heart
There’s something almost sacred about the first and last moments of an event. They touch our hearts. And, they’re the ones we tend to remember the most. The birth [...]