Inside Our Latest Newsletter: PX Solutions – Aug 31
Inside Our Latest Newsletter: PX Solutions In this issue, Jake shares the 14 variables that dramatically influence a patient’s likelihood to recommend your facility – do you know them? [...]
One Super Simple Way To Connect With Patients
At the risk of pointing out the obvious – we can learn a lot from teachers. But I’m not talking about what goes on in the classroom. I’m talking about [...]
3 Keys to Creating a Great Employee Recognition Program
Do you have a gotcha culture where employees feel like they're getting called out for doing something wrong rather than receiving recognition for doing something right? How would your [...]
Stories From The Road: Patient Experience In Action
A favorite part of my job is meeting so many talented and compassionate people and hearing their stories. These are the folks who are in the field doing the incredibly [...]
Our Monthly Roundup of PX In the News – Aug 8
TOP 5 PX news stories this month: Video tour of the Orlando VA Consumer Perspectives on Patient Experience 2018 And more inside… READ MORE SUBSCRIBE TO OUR NEWSLETTER [...]
Graffiti in Healthcare
Our theme this month is: GRAFFITI. We define graffiti as anything that either distracts or detracts from the ideal patient or customer experience. It can be physical or verbal [...]