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/Jake Poore

About Jake Poore

Jake Poore is the President and Chief Experience Officer of Integrated Loyalty Systems, a company dedicated to elevating the human side of healthcare. An internationally acclaimed keynote speaker and patient experience expert, Jake has worked with thousands of healthcare professionals sharing with them the blueprints needed to create a culture with intention and to improve the employee and patient experience. For nearly a decade, he has taught workshops as faculty for the American College of Healthcare Executives. Contact Jake to book him to speak at your next meeting or conference.
Aug, 6, 2019 Aug, 6, 2019

Caring Out Loud® Creates Memorable Patient Experiences

By |2019-08-07T14:26:27-04:00August 6, 2019|Categories: Blog Posts|Tags: , , , , , |

Clinical excellence is good. Clinical excellence with reminder scripts of what to say and do during a clinical visit is better. Clinical excellence with Caring Out Loud® is BEST. [...]

Jul, 23, 2019 Jul, 23, 2019

Caring For Others Requires “Emotional Intelligence”

By |2019-07-25T16:31:23-04:00July 23, 2019|Categories: Blog Posts|Tags: , , |

Emotional intelligence is the ability to read the emotions of others. It's a valuable skill in any industry that deals with customers, guests, visitors, and of course patients because [...]

Jun, 18, 2019 Jun, 18, 2019

When Efficiency Trumps Compassion and Courtesy

By |2019-06-18T15:55:47-04:00June 18, 2019|Categories: Blog Posts|Tags: , , , |

Safety should always be the number one priority. But what happens when compassion and courtesy are trumped in our pursuit of efficiency? Picture this. I was in a hotel [...]

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