Improve Your New Hire Orientation
Ask any Disney cast member, past or present, if they remember their new employee orientation (NEO) and I guarantee you they’ll say yes. Why? Because Walt Disney Company’s “Traditions,” is [...]
It All Started with Orientation!
Do you remember your very first day at work in your organization? Was it exciting? Was it nerve-racking? Did anyone ease your pain and make you feel welcome? Was [...]
Using the Right D.O.S.E of Disney Magic to Improve the Patient Experience
Dopamine, oxytocin, serotonin, endorphins—four ways our body rewards us for positive experiences, and four things to strive for in the patient experience. ILS President Jake Poore came up with the acronym [...]
6 Ways To Practice Self-Love And Be Good To Yourself
I can't recall when I first learned about self-love. I'm sure it was in the last five years or so—nowadays it seems like everyone is familiar with the term. [...]
How to Foster Connection with Personal Inventory Sheets
Getting to know your employees' personal preferences is a great way to foster understanding, deepen connections and establish loyalty. When you know your employees' preferences, likes and dislikes, you're [...]
Create Special Places for Quiet Moments
Walt Disney World is famous for creating happiness for people of all ages, everywhere. This includes infants and new mothers. Disney has Baby Care Stations in each of its theme [...]