99 Lessons # 48 – Go the Extra Mile
They say, “People don’t care how much you know until they know how much you care.” Going the extra mile can have a huge impact on improving both the [...]
The Value of a Pre-Employment Video
What if you created a short video that clearly describes the work culture to a new job applicant BEFORE they applied for a job? Research shows that an average [...]
Make a Good First Impression
What is a guest’s first impression of Walt Disney World before meeting their first cast member? As soon as they drive onto Disney property, they know immediately where they [...]
Use Human-Business-Human
One of the core philosophies at Integrated Loyalty Systems is Human – Business – Human (HBH). It’s a simple process and easy to remember. Here’s how it works: • [...]
I Love My Work but Hate My Job!
Last week, I had a conversation with my sister about her job as a home health nurse in an inner-city ZIP code. The neighborhoods are rough, poor, and for [...]
Discover your Patient’s Preferred Name – Lesson 54
Years ago, a family visited the Magic Kingdom with their two young daughters. It was a busy day and they waited in a long line to meet their favorite [...]
