Discover your Patient’s Preferred Name – Lesson 54
Years ago, a family visited the Magic Kingdom with their two young daughters. It was a busy day and they waited in a long line to meet their favorite [...]
Celebrate Achievements Big and Small
At Disney, buttons are used to celebrate life’s important accomplishments, such as birthdays or anniversaries. However, they are also used to celebrate just about anything that a guest believes [...]
Create a Better Company with Diversity and Inclusion – Lesson 28
The customer experience begins with the employee experience. Just look at Disney parks and resorts, where employees are treated as staff members, part of the whole experience. Rather than [...]
Treat Employees Like VIP’s – Lesson 35
The idea at Disney is to treat every guest as a VIP - a very individual person = to make them feel special. For this to be sincere and [...]
