Patient Experience

PX Solutions Newsletter: “Who’s On First?”

Remember that old Abbott and Costello baseball sketch, “Who’s On First?” In this issue of the PX Solutions newsletter, Jake Poore shares a story of how he encouraged one hospital care team to use the phrase “Who’s On First” as a sort of code to help improve the patient experience. Find out how they did it and how you can too, inside.

We share our One Big Idea for this month, Adjusting Your Altitude, and as always, you’ll find some free tools as well as links to purchase Jake’s new book 99 Lessons Learned From Disney to Improve the Patient Experience.

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