Patient Experience Speakers & Keynotes

Our five-star team of speakers delivers keynote speeches and presentations to groups large and small all across the U.S. and around the globe.

Why choose us?

Well, we do more than just focus on why an idea is important. We show you how to apply specific ideas and strategies to make a measurable difference and immediately drive results.

Every presentation is customized to meet the needs of the audience in the room. And, whether it’s a keynote speech, training session, workshop, or board retreat, we promise and deliver a world-class presentation that balances humor and stories with just the right dose of audience participation to ensure lasting value long after we’ve left the building.

We specialize in Patient Experience, Employee and Physician Engagement, Culture Transformation, Customer Service, and Building Patient and Employee Loyalty.

Example Keynotes

Creating Exceptional Patient Experiences – Every Patient, Every Day

Patients today say they want to be treated as individuals and not just identified by their acuity or clinical ID number. They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side) while exceeding their expectations on how we provide it (the service side).

Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to success and how you can build it within your own service area.

Life Savers: Connecting to your ROLE in the healing experience

As a worker in healthcare today, many can feel bogged down by daily job tasks and ever-changing initiatives, forgetting why they chose healthcare a profession, to begin with, and can sometimes feel like work has become a chore instead of a privilege to making difference in the lives of others. Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems, understands this and will share simple tools and a comprehensive approach to help you re-engage you and connect your fellow co-workers to their intentional role on the care team.

The secret formula for creating patient experience magic!

We customize this speech to your organization. Please contact us so we can learn more about your needs and goals.

Proven Blueprints For Building World-Class Patient Experiences

Good care is no longer good enough for patients today. We now live in an Experience Economy where clinical and operational excellence is assumed, but service excellence is expected and demanded. Patients want to be cared for but they also demand to be handled with care. They want you to treat their illness while also treating them as unique individuals.

In this dynamic presentation, you will see the successful case study of how it was accomplished at Dignity Health clinics and hospitals, through a proven Lean-like approach to dissecting both the art and science of culture to create blueprints for hardwiring sustainable world-class patient experiences.

Patient Experience: From the Board Room to the Exam Room

We will share how healthcare organizations can successfully “hardwire” great patient experiences by starting with clear messages in the board room, “localizing” those messages down through the organization and ensuring accountability all the way back up to the boardroom once again.

Jake is President and Chief Experience Officer of Integrated Loyalty Systems, a company renowned for helping organizations go from good to great. He will share the keys to creating and sustaining exceptional employee and patient experiences, and pitfalls to avoid.

In this dynamic presentation, you will see the successful case study of how it was accomplished at Dignity Health clinics and hospitals, through a proven Lean-like approach to dissecting both the art and science of culture to create blueprints for hardwiring sustainable world-class patient experiences.

Looking For Additional Keynotes?

Can’t Find What You’re Looking For?

Give us a call at 407-859-2826 or drop us a line here to explore more options or to customize a presentation for your event.