Peter Frates and The Ice Bucket Challenge
Remember the Ice Bucket Challenge from a few years ago? Did you participate? Peter Frates was one of the earliest champions of the Ice Bucket Challenge. The videos became [...]
Honoring Walt Disney’s Legacy (Plus a Special Invitation!)
Today, December 5, would have been Walt Disney's 118th birthday. It's hard to imagine a world not touched by the Disney magic, isn't it? Here's Jake sharing his thoughts [...]
Giving Thanks For You
Thanksgiving is a perfect time to pause and be thankful for all the blessings we have in our lives. As we begin this holiday season, I'd like to take [...]
Memorable moments: My Son’s First Buffalo Bills Game
As a father, I get to experience a lot of “firsts” with my kids. The first time they ride a bike on their own. The first day of school. [...]
Keep Private Conversations Private With The Art of Positive Distraction
There are many ways to keep private conversations private. Maybe you close a door. Lower your voice. Move to a quiet area so you can respect the privacy of [...]
#OKBoomer: How To Handle A Toxic Employee Culture
A toxic employee culture can have profound affects on the customer or patient experience. If employees are not treated by their leaders or by one another with kindness and [...]