Our team recently wrapped up a workshop with the dedicated professionals at Baystate Health Women's Services in western Massachusetts. Their team consisted of caregivers and staff from every department [...]
They say you only have one chance to make a good first impression, right? You jump through hoops trying to get the right people into your organization. You invest [...]
Each industry has its own inside language, don’t you think? It’s that jargon or corporate lingo that only employees seem to understand. Using inside terminology isn’t always a bad [...]
It just makes sense, doesn’t it? If you treat people with kindness, they’ll reward you with their loyalty. It’s a simple concept, but it’s not always easy to instill [...]
Do you and your employees know the difference between daily job tasks and the role you play in contributing to patients’ overall healing experience? If the answer is no, [...]
When talking about the patient experience, it’s important to remember that it’s often the little things we take for granted that can leave the biggest impression. For instance, healthcare [...]
