What Makes An Experience Remarkable?
After having worked for Disney for so many years, I’ve learned to notice the little details. Sometimes, they can make the greatest impact in the story you’re trying to [...]
Shake It Off!
Imagine you’re a child with a life-threatening disease and you’re in the scariest place you can think of: the hospital. Now imagine you’re in a place like THIS. More [...]
Cancer Fighters Heal Through Shared Experiences
Three of the most frightening words we hope you never hear are: You. Have. Cancer. Even the most skilled doctors and nurses, the most sympathetic family members, the most [...]
Now Boarding: Frustrated Passengers
Recently, I was in an airport where harsh weather conditions caused many flights to be delayed, including mine. I was eager to get home and the delays meant I’d be [...]
The Chief of Hugs and Kisses xoxo
Every Valentine’s Day, the ubiquitous “XO” symbol appears on cards, letters, stickers, candy hearts and Hallmark commercials. It’s everywhere. But where does this symbol come from and what does [...]
Call Patients By The Name They Prefer
Is there a difference in how you feel when you walk into your doctor’s office versus the local coffee shop? How do they greet you? DO they greet you? [...]