What Do Patients See?
“You can never really know a man until you’ve walked a mile in his shoes.” To be able to see and experience things from another person’s point of view [...]
Managing Expectations: Disney’s Formula For Success
Some of my fondest memories and greatest business lessons came from my nearly two decades working for the Walt Disney Company. While I was there, I learned one of [...]
What Does Rounding Have To Do With Your FitBit?
You may have an idea about what’s going on in your operation, but how can you be sure? What if your idea doesn’t quite match up to reality? Listen [...]
Unexpressed Expectations Can Lead To Unexpected Resentments
Ever buy a set of tires for your car? The price is typically posted on a little sign right on the tires. Let’s say it’s $79 per tire. It [...]
Unexpressed Expectations Can Lead To Unexpected Resentments
To a consumer, the word transparency means clarity and being upfront with the true cost of a product or commodity. It's a great concept, but how often does it [...]
5 Easy Ways To Say “Thank You” To Your Team
Is Thanksgiving one of your favorite holidays? It’s definitely one of ours. It doesn’t involve fretting over the right gift or fancy decorations nor does it involve naughty or [...]