When Things Don’t Go As Planned, Is Your Team Empowered To Make Things Right?
One of the problems with having scripts for employees to follow is that they won't know what to do when things go off script (as they often do). Will [...]
Swapping Graffiti For a Language of Service
Every industry, organization, and business has graffiti – or things that distract from the ideal customer experience. At Integrated Loyalty Systems, we define graffiti as anything that distracts or [...]
How To Move From a Transaction to An Experience
Ever wonder what makes some organizations better than others? Often, it has little to do with products or services, although those things need to be good. What really makes [...]
3 Strategies to Boost Your Productivity
I heard a speaker a few weeks ago who asked the audience, “Is your list of emails your daily to-do list?” Many of us laughed at first, but then [...]
Would You Eat At This Restaurant?
You choose a restaurant for lunch. THIS is what their bathroom looks like. Now … The question is – even if you’ve never eaten here before, can you guess how [...]
Service Recovery: It’s All About Heart
(A post by one of our ILS team members.) Service Recovery. In business, it’s a system to help employees correct customer situations that have gone wrong. At Integrated Loyalty Systems, [...]