How To Create Warm Welcomes
By Jake Poore You never get a second chance to make a first impression. Think back: when was your last encounter with customer service personnel? What do you remember [...]
What Do Disney and Hospitals Have In Common?
By Kim Court Hospitals exist to heal, treat, and provide comfort to patients during times when they are unable to do so within their homes. There are numerous hospitals [...]
A Reminder That We’re On The Right Path
It really hit home for me this past week as to why we do what we do here at Integrated Loyalty Systems. Dr. Atul Gawande, a practicing surgeon at [...]
If Your Hair Salon (Or Barber Shop) Ran Your Hospital
Stop for a moment and think about who cuts your hair. Is it a man or a woman? How long have you been going to that salon or barber [...]
Empathy is the Best Sales Tool
Yesterday, a friend and I noticed some Cub Scouts selling popcorn at the exit of our local grocery store. My friend said to me, “I’m so tired of all [...]
In Healthcare, Who’s Got Your Back?
As a Floridian, it’s not too often that I get to cheer for hockey. But recently while my family and I were watching the NHL playoffs, we went crazy [...]