How Long Should We Make Patients Wait?
In the absence of information and good communication, chaos and anxiety will fill the void. I just saw a post on a Facebook community board from a woman who [...]
A New Kind of S.O.P – The “Department Playbook”
In virtually every clinical setting I’ve visited over the last two decades, there has always been some kind of Standard Operating Procedures manual, or SOP. When I took a [...]
The Ticket To Building Empathy
Have you ever tried to walk on crutches when you didn’t need them? It’s hard! What about operating a wheelchair when you didn’t need one? That’s even harder, right? [...]
How Disney Housekeepers Create Magic (and how yours can too!)
Two of the best interview questions to ask any prospective employee are: 1. What makes you smile? 2. How do you make others smile? This is especially true for [...]
The Best Way To Connect With Patients: Caring Out Loud®
What’s the best way to reduce patient complaints? First, it’s important to understand what patients are complaining about related to their care experience. A 2016 study published in the [...]
High Tech Is Not Always High Touch
By Jake Poore Telemedicine is one of the top trends in healthcare. The growing industry is expected to attract 7 million patients by 2018, up from 350,000 in 2013. [...]