Handprints In The Hallway: How Disney Connects Employees To Something Bigger
One of the backstage areas at The Great Movie Ride attraction at Disney's Hollywood Studios. Think back to all of the former jobs you’ve held and the [...]
How To Create Peace of Mind For Patients
In healthcare, our number one job is to figure out how to lower fear, anxiety, trepidation, and surprise so we can create peace of mind for patients and families. [...]
On The Saddest Day: How An Act of Kindness Exceeded My Expectations
A couple of months ago, our family dog died unexpectedly. Cheery way to begin a blog post, right? But it’s true. He collided with another dog in a freak [...]
The Art of Positive Distraction: Signs, Signs, Everywhere Signs
Do you ever just block out all the directions or signs you see every day? Not the important ones, like Stop Signs or Do Not Enter signs. I mean [...]
Are You Unknowingly Whittling Away at the Patient Experience?
Did you ever run relay races in school? You had to successfully pass the baton off to the kid in front of you and hope you (or they) didn’t [...]
A Lesson From Disney On How To Train Your Trainers
Disney has an ingenious technique for training their trainers and it's somewhat of an insider's secret. It works like a charm and it can work for you, too. Anticipatory [...]