Putting The Worry In The Room
There’s a tool I’ve been working on and refining for the medical field, and I’d like to share it with you. It’s a simple concept I call “Proactive Anticipation,” [...]
A Note of Thanks
We often get calls, thank you notes, or voicemails from clients who want to share stories about the progress of their cultural transformation. They’re always a bright spot in [...]
The Magic Power of a Special Button
My family and I just got back from a fabulous Disney vacation. It was our kids’ spring break and arguably one of the most popular times to visit Walt [...]
One Way Nemours Gives Patients Peace of Mind
Two nights before we were to leave for a Walt Disney World vacation, my daughter developed a slight fever and a weird rash. At first, I panicked. But one [...]
How To Make Your Facility Stand Out From The Others
If you’ve seen one doctor’s office, waiting room, exam room…you’ve seen them all, right? Well, maybe that’s not entirely accurate, but you know what I mean. By and large, [...]
How To Create Peace of Mind For Your Customers
This sign might not look like a big deal but for a weary traveler who just arrived on the red-eye, it’s very reassuring. Notice the bottom line which reads, [...]