Remembering Orlando Pulse: Two Years Later
Incredibly, it's been two years since the Orlando Pulse nightclub shooting. When a community has been pierced by tragedy, a tremendous sense of helplessness often arises. But there is also [...]
A Legacy of Creating Happiness
If you’ve visited the Grand Floridian Resort at the Walt Disney World in Orlando anytime in the last 20 years you were probably greeted by a kindly old gentleman. [...]
How To Get Your Employees To Stop Passing The Buck
You know the expression, ‘the buck stops here’? Wouldn’t it be great if every employee in every industry stopped passing the buck? Imagine, a world where engaged employees took [...]
Precision and Mayhem (Lessons from the Royal Wedding)
Did you watch the Royal Wedding? I sure did. At 5 am I propped myself up on the couch and became immersed in all things royal. Every channel covered [...]
Nurses Appreciation Week
Nursing is so much more than a job or a career. It truly is a calling. My mother was a nurse and she embraced that calling for nearly 20 [...]
Hardwiring Random Acts of Kindness So They Become Business As Usual
Using someone’s name is a customer service trick anyone can use to personalize and warm-up the customer or patient experience. Why? Because something magical happens when people use your [...]