High Price vs High Value (Which One Are You Known For?)
There’s a scene in one of my favorite movies where two actors are having a conversation in a bookstore. One of the actors holds up a rare edition of [...]
An Unexpected Bag Of Treats
Little things can be a big deal to patients. I remember my mother describing the warmth and coziness of the robe she was given at her last mammogram. When [...]
What To Do When The Engine Stalls
Guest post by ILS contributor, Sarah Collins This past week, my family did what some people would have a tooth pulled to avoid. We went to buy a car. [...]
One Super Simple Way To Connect With Patients
At the risk of pointing out the obvious – we can learn a lot from teachers. But I’m not talking about what goes on in the classroom. I’m talking about [...]
3 Keys to Creating a Great Employee Recognition Program
Do you have a gotcha culture where employees feel like they're getting called out for doing something wrong rather than receiving recognition for doing something right? How would your [...]
Stories From The Road: Patient Experience In Action
A favorite part of my job is meeting so many talented and compassionate people and hearing their stories. These are the folks who are in the field doing the incredibly [...]