Who’s Caring For Those That Care For Others?
The Danger in Calling Doctors and Nurses Superheroes I’m obsessed with the new TV show, “New Amsterdam.” Have you seen it? It takes place at a hospital in New [...]
Our Magic Formula: Human-Business-Human®
The Magic Formula: Human-Business-Human® One of the easiest and most impactful ways to connect with a customer, patient, or co-worker is to use our technique, “Human-Business-Human®, or HBH. The [...]
Quick Fixes To Patient Experience Are A Trick – Not A Treat
This time will be different! she says. But it never is. No matter how many times Lucy says she won’t pull the football away, she always does. And it always [...]
Hospital Volunteers (The Furry Ones)
Man’s best friend, right? Well, what about a patient’s best friend? Can a dog bring the same kind of joy, comfort, and happiness to a scared and anxious patient [...]
Loyalty: It’s All About A Feeling
If you don’t think the human side of healthcare matters, just ask a woman why she left her ob/gyn. I can pretty much guarantee it wasn’t because of any clinical [...]
Two Powerful Tools To Create Peace of Mind For Patients
No worries. That’s really the goal of all customer service efforts, isn’t it? We don’t want our patients or customers to worry about what’s going to happen next. And yet, [...]