Improving the Patient Experience For Good
Improving the Patient Experience For Good Is one of your New Year’s Resolutions to improve the patient experience at your hospital or care facility? If so, I have some [...]
We See You And We Thank You
Thank you..... Nurses Doctors Housekeeping staff Food and service technicians Front desk team Ambulance drivers X-ray technicians Surgeons Anesthesiologists CNAs Thank you for choosing a profession that doesn't close down [...]
How Disney Preserves The Guest Experience
How Disney Hides Their Backstage Areas To Create Great Guest Experiences Most people are aware that Disney has backstage areas where their cast members (employees) and character entertainers go [...]
Keeping Patients In The Loop By Caring Out Loud®
Keeping Patients In The Loop By Caring Out Loud Caring Out Loud® is the process by which we proactively anticipate needs by communicating clearly (verbally or nonverbally) with others [...]
A Must-Watch Video On Empathy
A Must-Watch Video On Empathy Empathy. It's one of those things you have to see in action in order to better understand what it means and what it looks [...]
Not Everyone Is Off On Thanksgiving
Not Everyone Is Off On Thanksgiving Last year, shortly after we finished our Christmas feast, the pipe under our sink cracked and we were without water. We knew the [...]