4 Words That Make a Powerful Connection
We’ve Been Expecting You Simple enough, right? But there’s power in those four words! I recently traveled to Memphis for work and when I checked into my hotel (the [...]
Picture Perfect: A Disney Story About Mamas & Babies
At Disney theme parks, mamas of babies take good care of mamas with babies. How do I know? Back in the mid-90s, I was fresh out of college and [...]
Tasks Vs. Purpose: A Tale of Two Banks
How old were you when you opened your first bank account? I was about 15. I had a paper route and my earnings were adding up. I asked my [...]
Must-Read Guide To Improving Patient Experience
New Book From Jake Poore: "99 Lessons Learned From Disney To Improve the Patient Experience" Here's what people are saying about Jake Poore's new book: "If you haven't had [...]
Nurses Appreciation Week
Nursing is so much more than a job or a career. It truly is a calling. My mother was a nurse and she embraced that calling for nearly 20 [...]
If Tow Truck Drivers Ran Your Hospital
A post by ILS Vice President, Kwesi Johnson After a long work week, Friday evening is typically the time when many professionals are happy to leave work in the office [...]