Our Newsletter
Most of us thank our doctors in the moment, like when we're in their office or the exam room or the recovery room. But what if we thanked doctors at [...]
How To Make Your Facility Stand Out From The Others
If you’ve seen one doctor’s office, waiting room, exam room…you’ve seen them all, right? Well, maybe that’s not entirely accurate, but you know what I mean. By and large, [...]
How To Create Peace of Mind For Your Customers
This sign might not look like a big deal but for a weary traveler who just arrived on the red-eye, it’s very reassuring. Notice the bottom line which reads, [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Why Healthcare Leaders Should Build a Culture of Development Jake Poore Shares One Powerful Tool You Need To Elevate Your Patient [...]
Our Newsletter – Form, Function, and The Art of Positive Distraction
Inside: How Disney characters can help the patient experience.Jake talks about the need for balance and the yin and yang of Patient Experience.VIDEO: Jake shares his best strategy for creating [...]
A Great Way To Handle Hard Conversations
Hard conversations can happen anywhere. Whether it's a medical exam room, your boss's office or in your child's classroom, there are times when the news is sometimes hard to [...]