Picture Perfect: A Disney Story About Mamas & Babies
At Disney theme parks, mamas of babies take good care of mamas with babies. How do I know? Back in the mid-90s, I was fresh out of college and [...]
Must-Read Guide To Improving Patient Experience
New Book From Jake Poore: "99 Lessons Learned From Disney To Improve the Patient Experience" Here's what people are saying about Jake Poore's new book: "If you haven't had [...]
Healthcare Executive PODCAST Interview with Jake Poore
Healthcare Executive Podcast: An Interview With Jake Poore On this episode of the American College of Healthcare Executives Podcast, host Chris Corragio interviews ILS President and Chief Experience Officer [...]
If Tow Truck Drivers Ran Your Hospital
A post by ILS Vice President, Kwesi Johnson After a long work week, Friday evening is typically the time when many professionals are happy to leave work in the office [...]
Win A Copy of Jake’s New Book “99 Lessons Learned From Disney To Improve the Patient Experience”
We're kicking off #PatientExperienceWeek with a book giveaway! To celebrate Patient Experience Week, we're giving away copies of Jake's new book, "99 Lessons Learned From Disney To Improve the [...]
The Health Design Podcast: An Interview With Jake Poore
The Health Design Podcast: An Interview With Jake Poore Moyez Jiwa, Australian physician and editor-in-chief of The Journal of Health Design, recently interviewed Jake Poore for The Health Design Podcast. In this [...]