New Employee Orientation Begins With A Warm Welcome
Teachers are especially good at creating a warm welcome for their new students. And in this season of back to school, there’s nothing a parent wants more than for [...]
ACHE Healthcare Executive Magazine | When Culture and Strategy Collide by Jake Poore
ACHE Healthcare Executive Magazine | When Culture and Strategy Collide by Jake Poore Many say the definition of insanity is doing the same thing over and over again and [...]
Little Things Can Have a Big Impact
If you’re a mom, no doubt you’ve heard the high-pitched shrill of the child who has to get a shot. Whether it’s for a vaccination or a routine blood [...]
Kevin MD | Patient Experience Builds Brand Equity
Health care in the U.S. continues its radical transformation with the rollout and rapid adoption of high-deductible insurance plans. More than even value-based purchasing, this has the potential to [...]
The Chief of Hugs and Kisses xoxo
Every Valentine’s Day, the ubiquitous “XO” symbol appears on cards, letters, stickers, candy hearts and Hallmark commercials. It’s everywhere. But where does this symbol come from and what does [...]
Healthcare Design Magazine | Former Disney Exec Talks About Creating An Ideal Patient Experience
Healthcare Design Magazine | Former Disney Exec Talks About Creating The Ideal Patient Experience Sharing some of the lessons he learned during his time working at The Walt Disney Co., [...]