Getting The Right People On The Bus
Do you have the right people in the right seats on the bus? This was a concept introduced by Jim Collins in his book, “Good To Great” and it’s [...]
Why A Free Turkey Dinner Might Not Be A Good Thing
I have an old book filled with recipes handed down through the generations. On page 112 there's a recipe for apple pie. Page 53 shows a recipe for chicken [...]
Handprints In The Hallway: How Disney Connects Employees To Something Bigger
One of the backstage areas at The Great Movie Ride attraction at Disney's Hollywood Studios. Think back to all of the former jobs you’ve held and the [...]
How To Create Peace of Mind For Patients
In healthcare, our number one job is to figure out how to lower fear, anxiety, trepidation, and surprise so we can create peace of mind for patients and families. [...]
On The Saddest Day: How An Act of Kindness Exceeded My Expectations
A couple of months ago, our family dog died unexpectedly. Cheery way to begin a blog post, right? But it’s true. He collided with another dog in a freak [...]
A Lesson From Disney On How To Train Your Trainers
Disney has an ingenious technique for training their trainers and it's somewhat of an insider's secret. It works like a charm and it can work for you, too. Anticipatory [...]