Why Do Patients Sue Doctors?
There is both anecdotal and data-driven evidence as to why patients sue. But I have a hunch. It’s because they feel slighted. Ignored. Talked down to. Brushed off. These [...]
Hope Your Valentine’s Day Is Filled With Kindness
I remember one Valentine's Day afternoon when my younger daughter was sick. She was running a fever and we were out of medicine, so I made a quick trip [...]
HC Design Magazine | How Healthcare Design Can Drive Positive, Memorable Patient Experiences
Designing For Loyalty: How Healthcare Design Can Drive Positive, Memorable Patient Experiences | HCDesign Magazine An interview with Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems [...]
VIDEO: Jake Talks About Today’s Big Healthcare Announcement
Today, Amazon, Berkshire Hathaway, and JP MorganChase made an announcement that their three mega-successful organizations will partner together to innovate new ways of cutting healthcare costs and streamlining the [...]
Would You Smoke During a Mammogram?
I had my annual mammogram recently when something shocking and unexpected happened. When my name was called, a nurse led me to the changing area. It was warm and [...]
One Great Question To Ask Your Customers
Think about the last customer service rep you spoke with over the phone. Would you hire them to work at your organization? It’s an interesting question and one that [...]