You can’t reach your goal without knowing your destination. And, you can’t find your way without having a guide or a compass to lead the way.
At ILS, our number one goal is to help organizations define their strategy so that every employee knows the difference between their job tasks and their role in creating the ideal customer and patient experience. To do that, everyone needs the same organizational compass – a compass that has a clearly defined “True North” so everyone is pointing in the same direction with the same destination in mind.
The yin and the yang represent:
- Business (clinical) and
- Patients, employees and customers (human)
We want to treat the employee exactly how we want them to treat the customer.
Who We Are
At Integrated Loyalty Systems, we partner with healthcare organizations just like yours to help your entire care team (clinical and non-clinical employees) develop the blueprints necessary for cultural transformation. We’re with you every step of the way as you learn how to bridge the gap between clinical expertise and service excellence. And, we teach you how to hardwire your new patient-driven culture so that every care team member is working toward the same goal of delivering exceptional world-class patient and employee experiences…even after our engagement ends.