Reimagining Healthcare Workshop
at the Walt Disney World® Resort

Lake Buena Vista, Florida


Where Magic Meets Medicine

Join us January 22-24, 2020, for this transformative workshop at Disney’s Contemporary Resort.

Reimagining Healthcare is a hands-on workshop presented by Jake Poore and the Integrated Loyalty Systems team. The Walt Disney World® Resort is the ideal location to guide healthcare leaders in benchmarking and applying world-class quality service measures to improve the patient experience.

⭐️ Benchmark world-class service at the Walt Disney World® Resort

⭐️ See first-hand the art and science of Disney service applied at a local hospital

⭐️ Collaborate with like-minded healthcare leaders

⭐️ Create an action plan to apply concepts to improve service at your healthcare facility

  • Looking outside the medical community can be often challenging for a healthcare provider. Keep in mind, however, customer satisfaction is driven by quality measures and expectations that are similar, regardless of the industry.
  • Benchmarking customer service improves the patient experience by identifying and implementing best practices. This workshop gets you up close and personal with the leader in quality service – The Walt Disney Company.
  • Analyze the quality measures that drive world-class performance in customer service.
  • Develop an action plan to apply and localize those world-class quality service standards to improve the patient experience and become a provider of choice.
  • Copy of Jake Poore’s 99 Lessons Learned From Disney To Improve The Patient Experience book and workbook
  • One (1) 1-Day “After 1PM” Ticket for your field experience


Day One (noon – 8:00 p.m.)

  • The Birth of Service Excellence
  • Why Benchmark at Walt Disney World® Resort?
  • Lessons Learned on Making a Difference
  • Welcome Reception

Day Two (8:00 a.m. – Park Close*)

  • Escorted Field Experience: Benchmarking Healthcare – Seeing is Believing!
  • Team Lunch
  • Afternoon/Evening: Field Experience in Epcot®

*Attendees can continue to enjoy Epcot® after their Field Experience

Day Three (7:30 a.m. – 12:30 p.m.)

  • Breakfast
  • Insight Sharing from Field Experience
  • Develop an Action Plan


General Attendee

Early Registration
Ends November 22!


Group (5 or more)