Reimagining healthcare workshop & field experience

October 3-5, 2022
Disney’s Grand Floridian Resort & Spa
Orlando, Florida
Program starts at 7:30am Monday 10/3 and concludes at 4:00pm on Wednesday 10/5

Why do most people who travel to Walt Disney World arrive as visitors, but when they experience being treated as valued guests, leave as loyal raving fans? That feeling of loyalty doesn’t happen by chance; there is a real art and science that generates that kind “magic” and now you can create that magic too!

At the Reimagining Healthcare Workshop and Experience, you will be immersed in the art, science and intentionality of how to operationalize world-class guest experiences. You will explore ways your organization can create an intentional culture that drives patient loyalty, employee engagement, and ultimately a brand that will serve as a guiding compass for years to come.

Participants will:

  • Experience first-hand the world-class customer service through the lens of the customer – guided by expert faculty.
  • Discover the one-of-a-kind blueprints (exclusive only in this workshop) necessary to build a world-class operation and see how they come to life in a local hospital.
  • Collaborate with like-minded healthcare leaders to share the most up-to-date best practices and lessons learned.
  • Build your service blueprint specifically designed for your organization that you’ll be passionate about implementing upon your return.

Additional features and benefits:

  • Exclusive to 50 or fewer healthcare leaders.
  • Hands-on field experiences with more than half of the workshop outside and/or onsite.
  • A warm weather escape to sunny Florida that can be combined with a personal or family vacation.
This workshop is designed for:
  • Individual leaders and executive leadership groups (i.e., the top 6 executives of an organization: COO, CEO, CNO, CIO, CXO, CFO, or the managers/leaders of a same-day surgery center).
  • Individual leaders who are either new to the organization or savvy veterans.
  • Leaders who are passionate to making a positive difference, solving a common problem or eager to implement an important project within their organization.

Additional FAQs

Reserve your spot in 3 Easy Steps:

Step 1: Register HERE

  • Additional Attendees from your organization:

  • This field is for validation purposes and should be left unchanged.

Step 2: Pay for Workshop

Special Offer/Discounts:
  • Purchase a minimum of 5 registrations to receive a 30% discount.
  • Pay prior to midnight EST on 9/1/22 and receive 20% off registration using code “EBRHW22”. No minimum registration required.
  • All active Military Personnel will receive 25% off with code “MILRHW22”. No minimum registration required.
  • 3 day tuition = $1,669 per person
Click here to pay

STEP 3: Reserve your hotel room at Disney’s Grand Floridian Resort and Spa

Please click here to register via our room block.
Reserve now

Additional links/helpful information:

Know Before you go (Health & Safety)
Click here to learn more.
Discounted Disney Theme Park Tickets
For those staying pre/post of the workshop and chose to enjoy the theme parks, ILS has negotiated discounted tickets. Purchase here:

For more information, contact us today!

(407) 859-2826