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Article: Mystery Shopping 2.0: The Pride Audit

2018-10-16T14:57:14-04:00September 1, 2017|Tags: , , , , |

There aren’t any quick fixes when it comes to transforming an organizational culture to create better patient or customer experiences. But there are a few tools that, when implemented, [...]

Article: Volume to Value: Bridging the Gap Between Clinical and Service Excellence

2018-10-16T15:03:33-04:00May 31, 2017|Tags: , , |

If you ask 50 people to define “the Patient Experience”, you’re sure to get 50 different answers. While there are many definitions, we’ve adopted what is considered to be [...]

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