The Value of a Pre-Employment Video
What if you created a short video that clearly describes the work culture to a new job applicant BEFORE they applied for a job? Research shows that an average [...]
Make a Good First Impression
What is a guest’s first impression of Walt Disney World before meeting their first cast member? As soon as they drive onto Disney property, they know immediately where they [...]
Use Human-Business-Human
One of the core philosophies at Integrated Loyalty Systems is Human – Business – Human (HBH). It’s a simple process and easy to remember. Here’s how it works: • [...]
I Love My Work but Hate My Job!
Last week, I had a conversation with my sister about her job as a home health nurse in an inner-city ZIP code. The neighborhoods are rough, poor, and for [...]
Discover your Patient’s Preferred Name – Lesson 54
Years ago, a family visited the Magic Kingdom with their two young daughters. It was a busy day and they waited in a long line to meet their favorite [...]
Celebrate Achievements Big and Small
At Disney, buttons are used to celebrate life’s important accomplishments, such as birthdays or anniversaries. However, they are also used to celebrate just about anything that a guest believes [...]