Jack began his health care career in 1986 at Lehigh Valley Hospital and Health Network, in Human Resource Development. For his first seven year Jack concentrated on coordinating New Employee Orientation, Teleconferencing and served as a Management Development Instructor.

In 1995, Jack transitioned out of HRD and into Organizational Development taking on a new focus of Service Excellence. Since then Jack has received education and training from renowned service organizations such as The Ritz-Carlton, The Gallup Organization and the Walt Disney World's Disney Institute. Jack has used these learning's to help develop and implement LVHHN's Service Excellence Initiative know as the PRIDE which rollout in 1997. As a result he has seen LVHHN's Cedar Crest Hospital go from a 23rd  percentile ranking to a 93rd  percentile ranking. Jack has also been instrumental in helping LVHHN's newest hospital LVH Muhlenberg go from a 19thpercentile ranking to a high of 95th  percentile ranking within 18 months starting in fall of 2001.

In addition Jack helped one of LVHN's Emergency Department go from a 25thpercentile ranking to a 97th  percentile ranking within 12 months starting in spring on 2003. Some of the work Jack had led has been profiled in the Disney book "Be Our Guest"- Perfecting the Art of Customer Service and a video produced by Harvington Media in 2001 titled PRIDE - What Exceptional Service Looks and Sounds Like.

Jack currently serves as an Organizational Development Internal Consultant at LVHHN working with groups and individuals helping them create pathways for successful change.

Robert S. Hartmann is vice president for Communications, Marketing, Development, and International Services at National Rehabilitation Hospital, ranked by U.S. News & World Report as one of America's top 20 rehabilitation hospitals. During his 15 years at NRH, Mr. Hartmann's marketing and communications programs have won numerous awards from the Public Relations Society of America and the International Association of Business Communicators including a Regional Emmy Award from the National Academy of Television Arts & Sciences. At NRH, Mr. Hartmann created a development program that raises more than $6 million annually. He is a member of the American College of Healthcare Executives (ACHE) and is listed in Who's Who in America. Mr. Hartmann earned his BA and MA in Speech Drama from Occidental College.  He attended the Guildhall School of Music and Drama in London, attended the Harvard Business School's Management Development Course in Arts Administration and worked in the public affairs office of the National Endowment for the Arts. A pioneer in the development of the New Value Program -NRH's customer satisfaction and employee loyalty initiative - Mr. Hartmann co-chairs this critical employee satisfaction and customer service project reporting directly to the office of the president and chief executive officer.