You jump through hoops trying to get the right people into your organization. You invest significant time and thousands of dollars to recruit, interview, and ultimately select a chosen few who have the potential to be great new members of your healthcare organization's care team. And then you send them to New Employee Orientation...
The New Employee Orientation should lay a foundation that will profoundly impact your employees' future success in their new roles. Your new employees should leave NEO feeling excited, inspired, and proud that they chose to be a part of your organization. But this usually isn't the case.
Client Spotlight: Sheltering Arms Hospital
Sheltering Arms Hospital staff members Jim Sok (President and CEO), Ellen Vance (VP & Chief HR Officer), Cheryl Lee (VP of Patient Services), and Mike McDonnell (COO) speak about the New Employee Redesign process with ILS. Their NEO program, Inspirations, is a fantastic success!
What impression is your NEO program giving your new employees?
Is your NEO truly representing your organization the way you'd like? If not, the task of redesigning your entire NEO program can seem daunting. There's so much information to include, so many other people and departments to involve... where do you start? Luckily we've already done the hard work for you.
Our NEO Redesign process has been proven a success in many hospitals and healthcare organizations. We will help you put together an NEO Team who will create their NEO Charter - a promise to every new employee of the type of experience they will have during their orientation. We will lead your team through each step of the redesign process to ensure a successful, inspiring program.
Client Spotlight: The Rehabilitation Institute of Michigan
RIM Training Camp Coaches
The Rehabilitation Institute of Michigan (RIM) took the opportunity to brand their redesigned New Employee Orientation Program with a new theme: Training Camp. Their hard work has been a great success - 98% of their participants agree "I am privileged to work for this company," and 99% of their participants rated Training Camp facilitators as enthusiastic and engaging, and reported the program as informative, interesting, and interactive.
A Proven Program Integrated with Your Service Culture
We have done extensive research on the impact of NEO programs and how employees will support your healthcare organization's service efforts.
Whether a new employee will directly contact patients, or provide internal service and support to those who do, your NEO has to communicate and model the values that define your healthcare organization's service culture - literally from "day one."
A successful NEO program combines elements that have been proven effective with information and a tone that reflects the uniqueness of your healthcare organization. It should contain your healthcare organization's message, delivered in a way that makes your employees feel as welcome and as well-taken-care-of as you want your patients to feel when they come to you for care.
A Comprehensive Approach
To develop an NEO that truly reflects your organization, we follow the "ADDIE" model in our redesign process:
Analysis: Examine elements of your existing NEO; vision, mission, values; service theme and service behaviors; NEO elements that are "must haves" vs. "nice to haves."
Design: Partner with your team to select proven design elements (history, videos, activities, "game shows," role plays, etc.) that have been well received at other hospitals, and incorporate your unique content.
Development: Work with departmental representatives (Benefits, Compliance, Safety, etc.) to include key NEO information in an engaging format that avoids "information overload."
Implementation: Conduct beta tests and ultimately, a train-the-trainer session to transfer the content for your team to deliver.
Evaluation: Include tools to measure participant reactions and the extent to which learning has occurred.
You want every new employee to leave your orientation program feeling excited, knowing what they need to know, and motivated to be a valued part of your care team for years to come. Let us help you make this happen.
For details about redesigning your New Employee Orientation
Program, download this brochure: 
Redesign Your NEO
Or call us at 407.859.2826 to speak with one of our subject matter experts.
The "Top Deadly Sins"
of NEO programs:
Download this brochure for details about redesigning your New Employee Orientation Program:
Redesign Your NEO