“Jake and Mike did a great job with the New Ambassador Training. I really enjoyed the 2 days and can see how this team building effort is an effective tool for hospitals. It makes sense to do whatever it takes to get employees loyal to the organization, accept "ownership” of problems, and feel empowered to " make a difference". I admit that I was very skeptical of the Disney connection, but feel that your company has made a good transition between the concept of "good show" at a vacation spot and a hospital.”
- Janis Sloane, National Rehabilitation Hospital, Washington, DC

“Jake and his team exceeded my expectations seven-fold.”
- Warner Thomas, Chief Executive Office, Ochsner Healthcare System (re the physician retreat)

“Had we, as an institution, never found Jake Poore and his associates, we would not have prospered as we have. Our New Value Framework has brought out an environment that now produces significant collaboration, satisfaction and long-term loyalty.”
-Edward Eckenhoff, President and CEO, National Rehabilitation Hospital

“Many thanks for all your help. I learned a lot and the course was invaluable to me.”
-Gerrie Diglio, Clinic Manager, Johns Hopkins University Cosmetic and Dermatology

ILS Workshop Attendees:

“Great Leader Strategies”

• “[This] workshop provided framework and tools to be a better leader.”
• “It got me thinking how I can improve myself; not someone else”
• “Jake’s knowledge of our hospital is impressive! Really brings information home and is relevant!”

“Conflict Resolution”

• “This facilitator is A+! He acts like he wants to be here with us….he is genuine. I like that!”
  
• “This is vital information for anyone supervising another should have!”
  

“Coaching and Empowerment”

• “I believe all employees should have the experience/opportunity of this program.”
  
• “A presenter that clearly loves his work.”