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Michael J. Donnelly joined the ILS Crew after 10 years of experience with the Walt Disney Company. He honed his leadership skills as a Disney Resort Manager, recruitment and selection experience as an Employment Interviewer and on-boarding experience by facilitating Disney's world-famous orientation program, "Traditions".
He worked with the National Rehabilitation Hospital and the Visiting Nurse Association (VNA) to successfully implement a formal service excellence strategy that created world-class experiences for both patients and members of the care team.
He has also worked with VNA leaders to design, develop and implement a top notch new hire orientation process.
Michael's true success lies in his ability to effectively help clients strategize and implement an effective service excellence culture by helping build the infrastructure necessary to sustain it long term. |
