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Lee’s strength is his ability to inspire and motivate people to higher standards. He has a tremendous amount of passion that connects well with all levels of audiences. His expertise is customer service, leadership development and personal motivation, for which he is sought nationally.
Lee has over 27 years in the service industry, eleven of which were with Southwest Airlines. Lee has literally worked his way from the ground up. He graduated from high school and became homeless and a member of a gang, who gave him protection but no direction in urban Cincinnati, where he worked for a diaper rental service company. He nearly froze to death one winter day with a wind chill of 26 degrees below zero. At that point, Lee knew that if he did not change, his life would not change, so he did something about it… he joined the United States Air Force.
In the United States Air Force, Lee was quickly promoted to management. Because of his inspirational leadership style, he was selected to serve as an Air Force Recruiter and earned the title, “Recruiter of the Year”.
Southwest Airlines then recruited Lee as a flight attendant, but soon recognized his talents and positioned him as a Leadership Trainer at the company’s renowned “University for People”. During his tenure at Southwest Airlines, Lee was instrumental in developing and delivering workshops needed to cultivate and maintain the unique “Southwest Spirit” – one of the world’s best-known business cultures. Because of his thought provoking and invigorating style, Lee became one of the most sought after leadership speakers at their Corporate University. Many of the Fortune 500 corporations also requested Lee by name to motivate their employees by sharing the Southwest Philosophy.
Lee puts his talents to use with Integrated Loyalty Systems to share key learnings from the successful culture Southwest created and which has maintained them as the only profitable airline for the past 35 years.
Lee’s passion and motivation are illustrated in the book, Employ Commitment: If You Build It, Results Will Come by ADL Associates. |
