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Kirby will engage and inspire your group to grow individually and most importantly, to accomplish uncommon results as a team. His style is very personable, highly interactive and energetic. His sessions are rich with examples and designed to deliver results. His areas of expertise include customer service, change management, and selling skills.
Kirby spent over 20 years on the provider side of the healthcare industry, becoming a broadly experienced management executive, and over 15 years in training and development. Prior to working with Integrated Loyalty Systems, Kirby founded Clinical Mobility, Inc., an organization designed to provide affordable, accessible flu shots across America.
Before that, as Vice President of Specialty Care Pharmacy Services at Option Care, one of the nation’s leading home infusion providers, he was responsible for all sales and marketing efforts related to injectable medications and for pharmaceutical manufacturer relationships. And as Executive Vice President for a specialty products and services company, ConservCare, Kirby had company-wide profit and loss responsibilities. He turned the regionally focused company with annual sales of $2.2 million into a nationally focused company with an annual sales run rate of over $7 million in an 18 month period. Some of Kirby’s other positions include Founder and President of a training and development consulting firm and Vice President of Organizational Development for Coram Health Care.
Kirby currently utilizes his knowledge and skills with Integrated Loyalty Systems as a lead consultant on healthcare engagements, such as the review and assessment of the architectural design elements’ impacting customer service throughout the design phases of Jersey Shore University Medical Center, and designing a suburban hospital of the future for Barnes-Jewish Christian (BJC) Healthcare in St. Louis, MO. His recent training and development clients include Walt Disney World, Johnson & Johnson, Ortho-Biotech, Baxter Healthcare, Coram Healthcare, CuraScript Pharmacy, Alliant Foods, U.S. Oncology, and Protocare Sciences.
Kirby is a team leader with excellent people skills and a strong sales, marketing, operations, and facility management background. His management success makes his training and development skills unique and even more impactful. |
