Book a Speaker That Will Earn You Raves! Your sessions can't afford to waste participants' time, nor your organization's money. Are you looking for… An inspirational, energetic speaker for your next conference or Leadership Development Institute (LDI)? Someone who inspires and motivates your employees, while entertaining through storytelling, jokes and fun? A customized presentation that is relevant to your organization, your goals and your issues? We can help! We are a team of world-class speakers who are experts in customer service with backgrounds in training, facilitation and organizational development. Our speakers have worked in renowned service organizations like Disney, Southwest Airlines and Ritz-Carlton. For the past decade, we've been adapting and adopting their key success components into other industries. Click here to find out more about each of our world-class speakers. Click here to read what attendees have said about our talented speakers. Topics Featured here are our most popular requests. Click here for a complete listing of our speeches. Creating a World-Class Service Culture at Your Organization Detractors or Enhancers - As You Walk in Your Customers' Shoes, Which Best Describes Your Business Environment? Engaging Your Housekeeping Staff in Creating Personal Touches Everything Speaks Series: Paying Attention to What the Customer Hears, Sees, Smells, Touches… and How it Makes Them Feel Mapping out Your Entire Customer Experience- and Incrementally Raise the Bar at Each Touchpoint Loyalty is Not the Same Thing as Satisfaction Creating Service Fanatics Service Recovery is the Quickest Way to Customer Loyalty The Art of Storytelling My Leadership Touchpoints: Mapping out Your Daily Walk and Measuring Each Step Along the Way My Role in the Show - Service Excellence Making Sense of the Press-Ganey Survey Action Planning from the DATA (Employee Morale and Patient Satisfaction)

What Clients Have Said about Our Speakers

“Jake is the only Leadership Development Institute speaker we've had to earn a perfect 5.0 rating from all our members; and we've had over 60 presenters at 19 LDIs over the past 5 years."
-David Crouch, Chief Learning Office, Blue Ridge Healthcare

"You rock! It is that simple! Words cannot express how much I appreciate your keynote address. If you are interested, I will give you the list of attendees at the conference. I know many of the attendees would like to engage your services."
-Ron K. Christian, Hershey Systems, Inc.

“[The speaker's] knowledge of OUR hospital is impressive! Really brings information home and relevant!”
-“Great Leader Strategies” attendee

“This facilitator is A+! He acts like he wants to be here with us… he is genuine. I like that!”
-Conflict Resolution Workshop attendee

“A presenter that clearly loves his work.”
-Sacred Heart Hospital workshop attendee

“Many thanks for all your help to both of you. I learned a lot and the course was invaluable to me.”
-Gerrie Diglio, Clinic Manager, Johns Hopkins University, Cosmetic and Dermatology

“I feel convicted again!”
-Sacred Heart Hospital workshop attendee

"Your presentation at the Hershey conference was GREAT! I really appreciated your honesty and your story telling! At Franklin University we have a Leadership Center and we are always looking for dynamic speakers to help broaden our horizons. I will pass along your information!"
- Leslie Gibbs, MBA, Director of Student Services Operations, Franklin University

“Jake and Mike did a great job with the New Ambassador Training. I really enjoyed the 2 days and can see how this team building effort is an effective tool for hospitals. It makes sense to do whatever it takes to get employees loyal to the organization, accept "ownership” of problems, and feel empowered to " make a difference". I admit that I was very skeptical of the Disney connection but feel that your new company has made a good transition between the concept of "good show" at a vacation spot and a hospital. Thanks for an informative 2 days.”
-Janis Sloane, BSN RN CRRN, Case Manager, National Rehabilitation Hospital

“We are continually blown away by [ILS'] level of expertise.”
-David Crouch, Chief Learning Office, Blue Ridge Healthcare

“Personally and professionally, he's wonderful to talk and work with. He has such a professional style, and his ethics are above reproach. He's a winner! If we had the opportunity to utilize his talents again, we'd be glad to do so.”
-JoAnn Shaw, Vice President & Chief Learning Officer, BJC Healthcare