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As a highly skilled and experienced speaker, trainer and consultant, John utilizes his talents to help organizations develop their leadership acumen and improve their customer service. His areas of expertise are executive coaching, customer service, team building and leadership development.
John has spent his career developing leaders and motivating team members to provide superior customer service. He began with hands-on experience as a General Manager at TGI Fridays Inc. in high volume restaurants and at Walt Disney World, managing their restaurant food and beverage business. Discovering his passion for training, he joined The Disney University where he facilitated hundreds of educational programs for the Cast. Because of his success he was recruited to teach a full curriculum of external education classes known as “The Disney Approach to World-Class Leadership / Service” series.
Recruited as Vice President of Training and Development for Papa John’s International, he was responsible for growing the staff to accommodate the phenomenal growth of over 1,000 restaurant locations nationwide. While there, he developed and implemented their Operational Development Program, a comprehensive training program designed to identify and prepare “fast trackers” for promotion, was licensed to facilitate and integrate Covey Leadership programs, redesigned employee orientation, developed training videos, initiated advanced leadership training for the management team, and ensured the successful integration of the corporate culture and brand essence throughout the system.
John has put his extensive skills to use with Integrated Loyalty Systems at hospitals including Washington Hospital Center, where he trained trainers to implement a global customer service-focused cultural change, and at National Rehabilitation Hospital where he helped to advance their Leadership Development. He has also worked with BSA Health Systems, and Florida Hospital, among many others, including non-healthcare organizations, such as Merrill Lynch, MGM Grand Hotel & Casino, State Farm Insurance and Stampin’ Up!
John’s success lies in his ability to engage his audiences and effectively share his vast experience in directly applicable ways to all levels of management and team members and motivate them to implement change based upon their new knowledge. |
