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As a skilled trainer, consultant and business manager, Jenna utilizes her talents to help organizations make change, large or small, especially in the areas of customer service and training & development. Her areas of expertise also include new hire orientation, team building and change management.
Jenna has more than fifteen years of experience in various positions at Fortune 500 companies including the Walt Disney World Resort and Bausch & Lomb. Additionally, Jenna has excelled to President and Area Governor of Toastmasters International, a training forum for speakers. The Walt Disney Company recognized her for her passion and talent in training and leadership skills and recruited her first to train front-line employees, and consequently to facilitate various programs for The Disney Institute, Disney’s professional development training arm, including team building and backstage tours for corporate groups, and educational programs for school groups.
Because of her success, she was promoted to train Disney sales representatives in service, sales, product and customer relationships, both nationally and internationally. In many of these positions, she redesigned the programs, developed training materials, created incentive programs, initiated advanced training for experienced team members, and ensured the successful integration of the company culture. She culminated her training career at Disney as a trainer and facilitator for Disney’s world-renowned “Traditions” program, where she facilitated new hire orientation programs in multiple languages to the Disney Cast and operating participants.
Jenna has put her extensive skills to use with Integrated Loyalty Systems by redesigning existing programs and processes, and redesigning client new hire orientation programs and various customized ILS facilitated leadership programs.
Jenna’s training mastery effectively weaves together her passion for storytelling, leadership and training to engage her audiences and motivates them to implement change well after the emotion of the training is gone. |
