Media Contact: Christin Upshaw, Media@WeCreateLoyalty.com 407-859-2826
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In the hospital of the future, patients are pampered guests
June 7, 2004
USA Today – Health and Behavior
Jake Poore is featured in this article for his and team ILS’s work with the University of Colorado Hospital in designing a new inpatient hospital in Denver. ILS is helping to redefine what medical care is, “to give patients and their families what they need during a crisis: personal care.” benefit from loyal customers.
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Boards of Directors
August 27, 2007
Orlando Sentinel - Progressions
“Christin Upshaw has joined Integrated Loyalty Systems, Inc. as the design and development specialist, based in the Orlando offices.”
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Boards of Directors
May 15, 2006
Orlando Sentinel - Progressions
“Paul Grossman has joined Integrated Loyalty Systems Consulting, Orlando, as vice president, design & development for health-care consulting.”
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If Disney did Healthcare: Part 2
September 19, 2007
HealthBlog
Dr. Bill Crounse, Worldwide Health Director for the Microsoft Corporation, writes about Jake Poore and Integrated Loyalty Systems.
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www.PerfectApology.com
March 2007
Perfect Apology
According to Jake, "everyone makes mistakes, that's human. But how do you solicit those mistakes and rectify them so that the story is now possibly better than if there were no mistake at all?"
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Southwest Hires a 'Chief Forgiveness Officer'
March 20, 2007
Marketing Professionals
“7 out of 10 people leave your business and you don't know why. How do you seek out complaints? That is an art.”
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Mickey Mouse at the MGH?
June 30, 2000
MGH Hotline Online
Jake Poore visits Massachusetts General Hospital to talk about customer service in healthcare. He explains that all hospital employees have an impact on patients, and “the attitude of indifference of one employee can ruin the entire experience.”
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